Since 2008, Even has been strongly linked to sustainability, encouraging and promoting the adoption of sustainable practices in all operational processes, such as recycling and reusing materials. In 2010, we formally created the Sustainability Area. In the following year, we created the Sustainability Committee to define, structure and monitor initiatives on the matter. This year, to reinforce our commitment to ESG issues, we implemented the Sustainability Commission, which started to focus on process control and operate in all segments of the Company.
Multidisciplinary, the Sustainability Committee relies on managers from different areas at Even and operates in practices and mechanisms including, among others, clauses in agreements requiring suppliers to comply with several rules verified by an external audit, more conscious use of materials to reduce waste and digitization of processes to reduce paper consumption. The Commission is also responsible for monitoring and validating the sustainability report and supporting and implementing ESG goals and targets that permeate the entire company.
At the same time, we established an internal area for new technologies to prospect materials with low environmental impact and more efficiency. We researched new technologies than can help have more control of our impacts.
We have established a Sustainability Policy to establish sustainability guidelines for managing ESG practices. The aim is to ensure that they are permeated by Even's culture and considered in all decisions. (click here to see the Purpose, Vision and Values).
These assumptions prove the value of sustainability at all levels of the Organization. They are part of the alignment between the strategic focus and the permanent commitment to the matter, defining our commitments as a Company and supporting our corporate sustainability vision.
Our Sustainability Policy is intended for all companies of the Even group, employees, self-employed, interns, temporary staff and statutory staff. It is also applicable to partners, suppliers, service providers and any individual or legal entity that may have a relationship with Even. We seek to encourage and raise stakeholders' awareness to promote healthy economic development, environmentally sound, and positive social impact.
Our commitment is effectively and continuously incorporating sustainable principles into our decisions, routines, management and business units, keeping operational efficiency. We want to increasingly monitor and minimize the impacts of our activities on all links in the chain to deliver to the customer a product with a sustainability view, disseminating the importance of the subject among our consumers.
Our main goal is to deliver Fantastic Products that are well located, meet the needs of our customers and do not have future post-occupancy problems. In our journey, we want to monitor, minimize the impacts generated in the neighborhood, reduce the consumption of non-renewable resources, neutralize emissions, train people and generate engagement in the ESG agenda.
Updated in 2021, our Quality Policy aligns with the ESG criteria and with the Company's values, purpose and strategic vision. These principles are key to developing the Fantastic Product Project, a tool to fulfill our purpose of transforming the real estate product into a platform that meets our clients' housing demands and other real demands from people. The customer is seen and served as a whole human, regardless of the development’s standard. Five aspects stand out in our Quality Policy:
Sustainability
Encouraging employees to develop sustainable practices applied to all products and processes;
Training, Development and Qualification
Constantly improving the team to deliver Fantastic Products that meet the customer's expectations;
Risk Management and Compliance
Disseminating the compliance culture based on the Code of Ethics, which presents the ethical principles, rights and duties, besides ensuring the Company's guidelines;
Occupational Health and Safety
Mitigating the risks to which our employees may be exposed, aiming at the well-being of the team and improving the quality of life; and
Customers and Processes
An internal management model which allows evaluating processes, setting goals and measuring results to increase customer satisfaction, serve stakeholders and develop fantastic and profitable products.
The Zero Problem tool is another resource in searching for more sustainable techniques. The platform allows studying the best construction practices to improve Even's operating standards and avoid/mitigate negative impacts. Biodiversity and land use are among the matters dealt with in a multidisciplinary way.
The tool has a metric linked to the reduction of pathologies/calls problems in Technical Support (AST), and our goal is, in the future, to zero AST calls, which justifies the name "Zero Problem". As it is a long-term project, in 2020, we created the IDT (Technical Performance Index) to monitor the Zero Problem advance, which, in 2021, fell by 2.5%.
The index assesses electrical installations, monitors hydraulic changes and evaluates several points, such as acoustics, sealing eventual leaks, intercom, aesthetic conservation of the facade and waterproofing.
Regarding social projects, we were forced to freeze several initiatives that required face-to-face actions due to the limitations imposed by the pandemic. However, we implemented a new initiative in 2021: we closed a partnership with the Tampinha Legal program, the largest socio-environmental program of an educational nature in a circular economy, an initiative of the Latin American plastic processing industry, which aims to increase the engagement and awareness of the neighbors of our works regarding matters such as recycling and selective collection.
Tampinha Legal promotes and encourages collecting plastic lids from food, personal care and domestic hygiene products, and lids from soft drinks, 20-liter water bottles, and oil change packs, among others. All gains from the project will be fully allocated to charities without apportioning materials or costs.
We also kept the policy to post photos of missing children on the walls of our construction works and participated in campaigns to donate clothing, books and toys to underprivileged communities.
By 2022, a Volunteering Committee will be created to restructure corporate volunteer programs. The program, suspended in 2020 due to the need for social distancing, is a request from employees who are already volunteers in other initiatives.
Aware of the impacts during the construction phase of the developments, we implemented the Neighbor Action program. In the social area, the Program aims to make surrounding communities aware of the importance of separating recyclable waste through selective waste collection bays installed in all developments under construction. (click here to learn more about the proposal)
